NOTICE: Due to new screening requirements introduced by the Australian Department of Home Affairs, 2 days of additional processing have been added to our delivery timelines.
4-10* business days
- Our warehouse is closed on public holidays in Melbourne, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 - 2 working days. During sale periods, orders may take longer to process.
adidas charges flat shipping rates per ship-to address. The flat rates correspond to delivery method. Rates (incl. GST) are as follows:
$8.50 (4-10* business days)
*PLEASE NOTE: Delivery times may vary during sale or peak periods due to high order volumes.
Your total shipping charges will automatically compute during checkout prior to the completion of your order.
For all orders exceeding a value of $100, shipping is offered for free.
Most orders begin processing as soon as your online purchase is completed. adidas.co.nz can only ship within New Zealand.
Please note that until the carrier updates their system with your tracking information, you will be unable to track your order via the online tracker. Your shipment confirmation email should include a link to track your order online. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email.
Yes, it is possible. During the checkout process you can choose different addresses.
Please note that this option is only valid for addresses within the same country.
Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
If you are not at home to sign for the delivery Toll will leave the parcel in a safe place. In case the driver cannot find a safe place, a notice will be left at the premises with alternative delivery or pick-up options.
The New Zealand adidas Online Shop can only deliver in New Zealand.
If you cannot find the answer to your question here, we recommend you to call our online shop customer service team (number at bottom of the page) and let the advisor know the details of your order and / or about your open question.
Our online shop customer service team is available Monday through Friday from 11a.m. to 7p.m. Our advisors are happy to assist you.